The conversation focuses on the importance of communication and customer service in the accounting industry. The host highlights the disconnect between what accounting firms offer and what clients perceive they are receiving. The lack of clear communication leads to frustration and dissatisfaction. Zane emphasizes the need for improved communication from the initial phone call to…
Read More
Are you looking to take your small business finances to the next level? Look no further than QuickBooks Online (QBO)! In today’s fast-paced digital world, having a streamlined financial process is crucial for success. Let Protea Financial guide you through the full benefits of QBO and show you how it can revolutionize your business operations….
Read More
Things got a little weird! In this episode, Zane Stevens discusses various topics he considered for the show, including the poor state of the economy, global pricing overruns, people overselling and underdelivering, lack of service delivery in the accounting industry, and the importance of effective communication. However, he decides to take a different approach and…
Read More
In this episode, Zane Stevens discusses the implementation of three new technologies at Protea Financial: Guru Reach Reporting, and Karbon Client Tasks. Guru is an internal intranet system that consolidates important company documents, training information, and standard operating procedures. Reach Reporting has improved the quality of management reporting to clients and increased client engagement. Karbon…
Read More
In this episode, Zane Stevens discusses the importance of continuously improving and the role of ego in hindering progress. He emphasizes the need for diversity of ideas in the accounting industry and encourages accountants to be open-minded and receptive to different opinions. Zane also highlights the importance of embracing different methodologies and approaches to running…
Read More
In this episode, Zane Stevens reflects on the 10-year journey of Protea Financial and shares seven key lessons he has learned along the way. These lessons include the power of finding a niche, prioritizing quality over quantity, embracing kindness, the importance of effective communication, building a strong team, networking, and continuously improving. Takeaways – Finding…
Read More
